Frequently Asked Questions
Everything you need to know about your TWL gear and orders.
What is the status of my order?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can use this link to monitor your delivery progress in real-time.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Please note that processing times may vary during high-demand sales periods.
What is your return policy for fitness gear?
We offer a 30-day return policy for most items. Products must be in original, unworn condition with tags attached. For hygiene reasons, certain items like socks or underwear cannot be returned unless faulty.
Do you offer international shipping?
Yes, TWL ships globally. International delivery times and costs are calculated at checkout based on your specific location and the weight of your order.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the best fit for high-performance training.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options like Afterpay and Klarna.