Returns & Exchanges
At TWL, we want to ensure you have the right gear for your performance needs. If you are not 100% satisfied with your purchase, you can return or exchange your items within 30 days of delivery.
Check Eligibility
Ensure items are in original condition, unworn, with tags attached and in their original packaging.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack and Ship
Securely pack your items and attach the provided prepaid shipping label or use your preferred carrier to send the parcel to our warehouse.
Receive Refund or Exchange
Once our team inspects the returned gear, we will process your refund to the original payment method or ship out your requested exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing